EOR Renewal Scorecard

What Is an EOR Renewal Checklist?

An EOR renewal checklist is a structured way to score your Employer of Record provider before you commit to another year, instead of letting the contract auto-renew on habit. Most companies vet an EOR carefully before signing, but few review one with the same rigor before renewing, so the renewal goes through unexamined.

That's the gap this scorecard closes. It splits the review in two, because "is this EOR working?" has different answers depending on who you ask. Your HR and finance teams see the invoices and the paperwork; your employees see whether their pay lands on time and whether a payslip question gets a real answer.

Score each side out of 12, then look at where the two scores land relative to each other, not just the total. 20–24 means renew with confidence, 14–19 means specific gaps are worth renegotiating, and 0–13 means the relationship isn't working on either side.

Who This EOR Renewal Checklist Is For

You'll get the most out of this scorecard if you're:

• Facing a renewal date in the next one to three months and want more than a gut check before you sign.
• Managing an EOR relationship you inherited, where nobody on your current team was involved in the original decision.
• Fielding fee or FX questions from Finance that you can't fully answer yourself.
• Employing people across more than one country through the same provider, where support quality can vary a lot by market.
• Hearing complaints from employees such as slow payslips, or a support ticket that went nowhere, that haven't made it into a formal review yet.

What's Included in the EOR Renewal Scorecard

The scorecard is a short, structured PDF, built around two scored reviews, a result you plot for yourself, and a ready-made agenda for the renewal conversation.

The Admin Review scores how your EOR performs behind the scenes — think fee transparency, payroll reliability, reporting, and how support actually handles problems when they come up.

The Employee Review scores the side most renewals skip entirely: what employment through this provider actually feels like day to day, from onboarding through to whether a payslip question gets a real answer.

Your result plots both scores against each other, not just added together, so you can see whether you're in genuinely good shape, carrying a hidden cost on one side, or due for a harder conversation.

A closing agenda turns your two scores into a short, specific list to bring to the renewal call itself, so the conversation runs on facts instead of impressions.

Exactly what each section asks, and how the scoring works, is designed to be worked through on the page rather than read about beforehand — that's what the download is for.

How to Use the EOR Renewal Scorecard

1. Score the Admin Review yourself, ideally with whoever on your team deals with the provider day to day — Finance, if fees are part of the picture.
2. Get the Employee Review answered by your actual employees, not just guessed at by HR. If you employ people in more than one country through this provider, sample more than one.
3. Add up both totals and plot them on the quadrant. The combined score matters less than which quadrant you land in — that's what tells you where the relationship is actually breaking down.
4. Turn "Bring Your Receipts" into your renewal-call agenda. A few specific asks beat a general "how's everything going" conversation.
5. Decide: renew, renegotiate, or start looking. The score bands give you a starting answer; the conversation with your provider confirms it.

Get an EOR Health Check from Playroll

We can help benchmark your current pricing, coverage and support against what you're actually using. You get a clear, specific read on where you stand, backed by a dedicated team rather than a ticket queue.

Get an EOR Health Check