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CUSTOMER STORY
20%
EOR Cost Savings
6
Countries
8
Employees
Images: Supplied by Exalate
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Software Development & IT Services
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Europe
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51 - 200
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Improve Employee Experience, Hire In New Markets, Security & Compliance
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Canada, Germany, Spain, United Arab Emirates, England, Italy
Download PDF
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THE COMPANY
Exalate provides a powerful integration solution designed to enable seamless collaboration across teams and company boundaries. With a diverse team operating in six countries and customers in over 50, Exalate connects systems to facilitate real-time data exchange and streamline cross-border teamwork. Just as Exalate’s software connects disparate systems to enable collaboration across organizational borders, its globally diverse team brings together a wealth of ideas and experiences that drive innovation.
THE PROBLEM
As a software company, Exalate operates on a truly global scale to attract top talent. Diversity is a core value at Exalate, reflecting the belief that innovative solutions stem from varied perspectives. As a core part of this strategy, they prioritize global remote work to attract top talent across multiple countries.
In order to simplify their global hiring efforts, Exalate required an experienced EOR provider who could take over employer responsibilities on their behalf in new markets. Above all, Exalate wanted to be flexible to meet the needs of their diverse workforce, and required a hands-on EOR partner who could help them accomplish this.
However, they were disappointed after trialing the services of two of the biggest EOR providers in the market. These providers made promises of being able to accommodate their needs. However, in practice, they struggled to onboard employees in all the countries Exalate operated in. The team felt that these providers didn’t try to accommodate their unique context.
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“It seemed that their main focus was on retaining our business. The fact that they didn’t actually have a solution for our particular issue was of lesser importance. Their support agents are strictly following their standard playbook for solving problems. If you have something that falls outside of the scope of the script, it becomes a very big problem very fast.”
Peter Verhaert, HR Manager, Exalate
THE SOLUTION
Following several roadblocks and unmet promises, Exalate began evaluating alternative EOR providers. They wanted a partner that could not only meet basic compliance and hiring requirements, but also adapt to the rapidly evolving needs of a tech-driven company with a strong international presence.
They required an EOR partner that could tick the following boxes:
Be flexible in providing tailored support for their specific needs
Have fast response times to queries from the team
Deliver on promises made when it comes to global employment solutions
The team heard about Playroll as an alternative EOR provider who could offer a more cost-effective solution with a track record of excellent customer service – and made the leap to migrate away from their previous EOR providers.
Playroll worked closely with Exalate’s HR team to ensure a seamless migration of employees. The transition was broken into four phases: consultation, planning, migration, and post-migration support. In just over a month, Exalate had fully transitioned to Playroll, ensuring no disruption to employee contracts or payments.
“At Exalate, we believe in paying for value and building long-term partnerships. With Playroll, we’re not just getting lower costs but a true service-oriented mindset. They don’t just tick boxes; they anticipate our needs and respond in record time. You don't know what you're missing until you meet Playroll.”
Sherene Binni, Senior Office Manager & HR People Partner, Exalate
THE RESULTS
Playroll has successfully delivered on their promises – going the extra mile to accommodate the Exalate team every step of the way and putting their interests first whenever the team required support.
Six employees migrated successfully from alternative EOR providers to Playroll, with no hiccups.
The Exalate team were also able to add two new employees to their team with Playroll’s support, even when some situations were tricky. For example, Payroll helped them switch a team member to a Irish contract on short notice, when his Canadian work permit expired.
With Playroll’s proactive approach, the team saved 20% on EOR costs by reducing exchange rate fees and streamlining employee payments in local currencies. In comparison, the team often encountered high, unexpected additional exchange fees with their previous EOR providers.
Looking ahead, they are eyeing more markets in Africa and Asia for global hiring potential, and are confident that Playroll will help them succeed in these efforts as well.
“There is no fear of losing out on good talent because we can’t provide the paperwork. That’s an integral part of our recruitment strategy, that we can hire anywhere. We know we have an extra ace up on sleeve in convincing people to join our team, because we can offer them Playroll contracts,” adds Peter.
“Playroll is really thinking with us. They focus on our problems and how to solve them, instead of forcing a textbook approach on us. The support team is very professional, cheerful and always on the ball. They are way faster than their competitors – we have an answer in a matter of hours instead of days.”
Peter Verhaert, HR Manager, Exalate
Software Development & IT Services
Antwerp, Belgium
51 - 200
Improve Employee Experience, Hire In New Markets, Security & Compliance
Canada, Germany, Spain, United Arab Emirates, England, Italy
Download PDF
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