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CUSTOMER STORY
4
Countries
5
Hires
40 hours
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Entertainment
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Europe
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51 - 200
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Improve Employee Experience, Hire In New Markets, Compliance
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France, Germany, the UK, Finland
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THE COMPANY
Two Desperados is a mobile game development company based in Serbia. Player-centric, led by innovation and focused on technology, Two Desperados explores the usage of artificial intelligence in the gaming industry.
THE PROBLEM
Two Desperados saw great success for their marble shooter games, Woka Woka, Viola’s Quest and NoNo Crossing, which has garnered 30 million players worldwide. As part of expanding their portfolio of games, they had ambitious plans to scale their team.
However, Serbia’s small local talent pool meant they had to look overseas to find the senior talent they needed to take their business to the next level. Since they had no suitable entities outside of Serbia, the team first considered relocating talent – but quickly came to realize the exorbitant cost and complex logistics involved.
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The negotiation time and costs would have been huge, we just didn’t have those types of resources. Also, not everyone is willing to relocate immediately and we simply realized it is a lot of logistics and a lot of risks.
Violeta Cirkovic, HR Generalist, Two Desperados
THE SOLUTION
At this point, the Two Desperados team discovered Employer of Record (EOR) services. An EOR could assume the responsibilities of hiring, managing payroll and compliance with local employment laws on their behalf in new markets, and meant they didn’t have to open costly local entities themselves.
The door to global talent pools was open – but Two Desperados’ experience with their first few EOR partners didn’t go to plan, especially when it came to the experience of their remote employees.
“We received feedback that employees weren’t satisfied with the service for various reasons and we also didn't feel that we had found the best structured solution for us,” says Violeta.
Subsequently, they started looking for a new EOR partner that could:
Deliver a world-class employee experience for their remote employees, that would see them enjoy the same benefits and support as the team based in Serbia.
Ensure all employee contracts are set up in strict compliance with local labor laws.
Have a dedicated support team that would be available to field any questions from the team or employees about benefits, payroll and details on local employment laws.
They found the partner they were looking for in Playroll. They were provided with a direct point of contact who always goes the extra mile to support them:
The customer support has been amazing, really supportive and responsive. It’s been a pleasure to work with our support manager and Playroll - the whole team jumps in to help with any issues we might have. We’re completely satisfied. They also anticipate our needs, before we even have to ask.
Violeta Cirkovic, HR Generalist, Two Desperados
THE RESULTS
After adopting Playroll as their EOR Solution, Two Desperados successfully managed to employ new team members in France, Germany, the UK and Finland – and are now interviewing in Ireland, Scandinavia, Spain and Greece.
Besides gaining access to global talent pools, Two Desperados were confident that Playroll could deliver on fully compliant contracts and payroll for their new team members. In addition, their employees finally got the exceptional experience they were looking for:
“Employees employed through Playroll have the same experience as the employees that I have everyday contact with. Everything is transparent in the system, and they never feel in any way different to other employees when it comes to any legal, financial and other administrative aspects of their employment,” Violeta concludes.
I always feel completely calm and safe with Playroll, which is very important to me and the people we employ. I have complete trust that everything is done by the law. It’s also easy to amend employee contracts, from a legal and financial perspective, and we can make custom contracts that are specific to our context.
Violeta Cirkovic, HR Generalist, Two Desperados
Entertainment
Belgrade
51 - 200
Improve Employee Experience, Hire In New Markets, Compliance
France, Germany, the UK, Finland
Download PDF
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